Frequently asked questions
Booking & payment
8 questionsWhy should I book directly on this website?
When you book directly, you pay no booking-platform service fees and have direct contact with us as your hosts.
How can I pay?
You pay online by card via the secure payment provider Stripe.
When do I have to pay?
50% of the total is due at booking, the balance 7 days before arrival.
What is the cancellation policy?
Payments already made are non-refundable.
Is a security deposit required?
No, no security deposit is required.
Is Cologne’s accommodation tax (Kulturförderabgabe) charged?
Yes, the City of Cologne levies an accommodation tax of 5% on overnight stays. It is already included in the total price shown and listed separately.
Are there discounts for longer stays?
Yes, discounts are applied automatically when you book: Stylish Studio: Early booker discount 5% when booking at least 60 days ahead, Weekly discount 10% from 7 nights, Monthly discount 30% from 30 nights; Cosy Studio: Weekly discount 5% from 7 nights, Monthly discount 20% from 30 nights; 3-Room Apartment: Early booker discount 15% when booking at least 60 days ahead, Weekly discount 5% from 7 nights, Monthly discount 20% from 30 nights.
Can we book several apartments at once?
Yes. All three apartments are in the same building and together sleep up to 12 guests. For group bookings, feel free to contact us directly.
Arrival & check-in
4 questionsWhat are the check-in and check-out times?
Check-in is from 3 pm, check-out by 11 am.
How do I find the apartment by car?
Enter the address Aachener Straße 1274, 50859 Köln into your navigation system. Take the A1 or A4 motorway and then Aachener Straße.
How do I get there by public transport?
Take tram line 1 to the “Weiden Römergrab” stop – the building is directly opposite. Köln-Lövenich railway station is 0.85 km away.
Do you offer an airport transfer?
Yes, on request we arrange a transfer from Cologne/Bonn Airport. Just message us before you arrive.
Parking & location
4 questionsIs parking available?
Yes, we have our own large car park in the courtyard. A space costs €15 per night and is added when you book – in the checkout or by phone. For any parking questions, just call or email us.
How do I get to Cologne city centre?
You reach the city centre in about 23 minutes – the tram line 1 stop is directly opposite the building.
How far is the RheinEnergieSTADION?
Tram line 1 gets you to the RheinEnergieSTADION and the German Sport University in about six minutes.
What shops are nearby?
The Rhein-Center shopping mall is just a few minutes’ walk away. A kiosk, bakeries, and DHL and post offices are also within walking distance.
Amenities & your stay
3 questionsAre bed linen and towels included?
Yes, bed linen and towels are included in the price.
Is there a washing machine?
Yes, a washing machine and a dryer are available in the basement of the building. The studios also have an iron and ironing board.
Is there Wi-Fi?
Yes, all apartments have Wi-Fi.
House rules
3 questionsIs smoking allowed?
No, all apartments are non-smoking.
Are there quiet hours?
Yes, please observe the quiet hours from 11 pm to 6 am.
Is the building monitored by CCTV?
Yes, the property is monitored by CCTV for your safety.
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Question not answered?
Give us a call or send us an email – we are happy to help.